COMMONLY ASKED QUESTIONS

The Info You’re After

WHAT IS YOUR RETURN POLICY?

All Sales Are Final 

No Refund No Exchange

HOW CAN I TRACK MY ORDER?

You will receive an email with tracking information once your order has shipped.

WHAT'S THE BEST WAY TO BURN A SOY CANDLE?

Our recommended burn time is 3-4 hours. Be sure to trim the wick to 1/4" before each lighting. Always allow the melt pool to reach the edges of the jars before extinguishing. This will allow the candle to burn evenly and prevent "tunneling." Be sure never to leave a candle unattended or in reach of children, pets or a draft. Allow the jar to cool completely before handling. How to burn reminder on the bottom of your jar.

HOW LONG DO YOUR CANDLES LAST?

As long as you keep the wick trimmed and only burn them for 3-4 hours at a time, Candles last approximately 55-65 hours

HOW IS SHIPPING HANDLE IN THE SUMMER?

 In the Summer candles will only be sent out Monday Tuesday and Wednesday to avoid sitting in a hot warehouse over the weekend.

If you have any more questions or need additional information, please don’t hesitate to get in touch.